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Privacy Policy

Effective as of: April 15, 2019

We want to let you know about what we do with information we collect from you, how it is used, and other details about privacy.

This Privacy Policy discloses the privacy practices our websites, software, and services (collectively, "Our Products & Services" or "Services"). This Privacy Policy applies to any type of access we make available to you for Our Products & Services, such as websites, applications on your electronic devices, through APIs, and through third parties.


a. We need some information from you in order to provide Our Products & Services and you understand that we have access to and collect information that you voluntarily give us via the enrollment process, your emails to us, or other direct contact from you. We also collect information related to your usage and access of our Services.

b. We use technology like cookies to provide and improve Our Products & Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with Our Produces & Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use Our Products & Services.


a. In general, we will use your information to communicate with you, to provide Our Products & Services, and to facilitate collaboration between you and other users.

b. We will not sell your information in personally identifiable form to any third party outside of our company and in general only share such information with outsiders as necessary to fulfill your requests, such as to respond to inquiries about content or troubleshooting technology issues, and as needed to provide Our Products & Services.

c. We may de-identify information such that the resulting de-identified data, including de-identified protected health information (PHI), is not individually identifiable information as provided in 45 CFR § 164.514, and we may provide such data in de-identified or aggregated form (combined with other data, results or measurements) to our partners. However, we never disclose aggregate usage or de-identified information to a partner (or allow a partner to collect such information) in a manner that would identify you or any other individual.

d. If you are using Our Products & Services as part of a team, your team leader may have the ability to limit your access and control of Our Products & Services. Please be aware that limitations, restrictions, licenses, or any other controls placed by employers, team leaders, or other administrators that you work under may see or otherwise be provided access to information that you provide to us. We cannot be responsible for the internal agreements, policies, or practices of your university, employer, or team (for example, related to sharing of protected health information (PHI) or other confidential or proprietary data). It is your responsibility to review and ensure you are complying with those agreements, policies, and practices. If you have concerns about any of these types of entities or individuals being provided that information, please review those agreements, policies, and practices, and be mindful of the teams you join or invite others to.

e. In order to cooperate with legitimate governmental requests, subpoenas or court orders, to protect Our Products & Services and other users, or to ensure the integrity and operation of Our Products & Services, we may access and disclose any information we consider necessary or appropriate, including, but not limited to, IP addresses and traffic information, usage history, and uploaded content.

f. No mobile information will be shared with third parties for marketing/promotional purposes. All uses described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


We are continuously monitoring and developing ways to keep your information secure. For example, our Ovation client APIs and applications use industry standard secure encryption for all communications with our Services. We also continue to work on features, including encryption of files at rest, to keep your information secure. If you wish to protect your data during transmission, it is your responsibility to use a securely encrypted connection to communicate with our Services.


We will retain information you store on Our Products & Services for as long as we need it to provide you Our Products & Services. If you delete your account, we will also delete this information. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.

From time to time, Our Products & Services may provide links or other access to third parties. Please be aware that we are not responsible for the content or privacy practices of such third parties. We encourage our users to be aware when they leave Our Products & Services and to read the privacy statements of any third parties that collect personally identifiable information.


For more information about using Our Products & Services, please refer to our Terms of Service for information on our other policies and guidelines regarding use of Our Products & Services. Although we do not think it would happen, in the event of any conflicting terms, the Terms of Service are controlling over this Privacy Policy.


If you have questions or concerns about this Privacy Policy or any of Our Products & Services, you can contact us via email at